QA / Reports & Data Analyst / Compliance

This is a remote position. We’re looking for Quality Assurance/ Reports Data Analyst / Compliance Specialist to join our A-TEAM! What you need to do:​ Design and implement compliance programs and policies specific to the sales department. Perform regular audits to assess agent compliance with policies, requirements, and regulations. Identify gaps, report findings, and recommend corrective actions to relevant team members. Monitor sales processes, practices, and documentation to ensure adherence to established compliance standards Analyze sales data, reports, and metrics to identify potential issues or patterns that require attention. Educate sales teams on obligations, policies, and best practices. And conduct training sessions with the team. Work closely with management team to integrate compliance and quality objectives. Requirements Minimum requirements: ✅At least 3 years accumulated experience as a Quality Assurance Specialist/ Reports Analyst / Compliance Specialist in the BPO industry specifically handling/monitoring SALES accounts. ✅Extensive knowledge with reporting, auditing and analytics ✅Extensive knowledge in designing, creating, and implementing SOPs and compliance programs for SALES teams. ✅Strong communication skills ✅Exemplary skills in Microsoft Excel and Google Sheets. ✅Experience in handling several CRMs ✅Must have work equipment ready ✅Minimum 50mbps internet connection and preferably with internet back-up option Benefits PERMANENT work from home AU Morning shift HMO in your first year of tenure Fun and engaging environment. Originally posted on Himalayas